Application Support Engineer

Are you looking for more than just a job – would you like to find a place where your skills are not only in demand but truly valued?
Welcome to DEKRA Arbeit. For one of our clients based in Geneva, we are currently seeking an Application Support Engineer.

Your Role:

• Provide technical support for business-critical applications, ensuring high availability and optimal performance

• Work closely with development, infrastructure, and business teams to troubleshoot and resolve application-related incidents

• Monitor application health, conduct root cause analysis, and implement preventive measures

• Manage user requests, incident tickets, and problem resolution within agreed service levels (SLAs)

• Participate in application upgrades, patching, and deployment activities

• Maintain comprehensive technical documentation and contribute to knowledge sharing across the support team

Your Profile:

• Degree in Computer Science, Information Technology, or a related field, with 3–5 years of experience in application support or a similar role

• Solid experience supporting enterprise applications and a strong understanding of ITIL practices

• Proficiency in SQL for data analysis and troubleshooting

• Knowledge of scripting languages such as Python, PowerShell, or Bash is an advantage

• Experience with monitoring tools and ticketing systems (e.g., ServiceNow, Jira)

• Familiarity with cloud platforms (Azure, AWS, or GCP) is an asset

• Strong analytical skills and excellent communication abilities

• Fluency in French and English is required

What We Offer:

• A dynamic, varied, and independent role where you can realize your full potential

• Competitive remuneration based on your qualifications, experience, and expertise

• Excellent opportunities for professional development and career growth

• A supportive employer committed to promoting a healthy work-life balance